do you have doubts?
We have the answers
If you find yourself scratching your head in confusion like Goofy, fear not: Merlin is here to transform your every 'Huh?' in an 'Ah, I see!'. For every question, big or small, our FAQ section is your spell for clarity.
Frequent questions
General
We offer a wide range of products for fans of comics, manga, comics, card games, action figures, Funko Pop and gadgets related to films, TV series, manga and anime . Our selection includes the latest releases and limited editions to satisfy collectors and fans.
Our site has an intuitive search function located at the top of the page. Simply enter the product name, author, comic title, or any keyword related to the item you're looking for. You can also browse through specific categories for a more targeted search.
Yes, we offer the ability to pre-order upcoming products to ensure our customers can get the latest releases as soon as they are available. Details on how to pre-order are available on each eligible product page.
For any questions or problems, you can contact us by email, telephone or by filling out the contact form on our site. Our customer support team is available to provide you with all the support you need.
Yes, we offer a loyalty program to reward our regular customers. For all customers registered in the VIP section there is a unique code that will be created and can be used every time you place an order. For more information and to sign up, visit the VIP section on our website.
Sign up for our newsletter to receive updates on new arrivals, exclusive offers and special events. You can also follow us on our social channels for the latest news and updates.
Orders
We accept multiple payment methods, including credit/debit cards, PayPal, and bank transfer. All transactions are secure and encrypted to ensure maximum protection of your personal and financial data.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the courier's website to track the status of your shipment. If you are having trouble with tracking, please contact us directly for assistance.
Yes, we offer international shipping. Delivery times and shipping costs may vary depending on the destination. All details relating to international shipping are available in the Shipping section of our website.
Returns
We accept returns within 14 days of delivery date. Items must be returned in original condition, unused and with all tags attached. Refunds are processed within 7 business days of receiving the returned items. For more details, please see our returns policy on the site.
18 App and teacher card
Yes, we accept the culture bonus via 18app for the purchase of books, including comics and manga. To use it, select the "18app" payment option at checkout and follow the instructions to complete your purchase using the code generated by your 18app app.
Of course, we accept the Teacher's Card as a payment method for the purchase of educational books, comics, manga and educational materials. At checkout, choose "Teacher Card" as your payment method and enter your card details to apply the credit to your order.
Discount and VIP codes
To use a gift voucher or discount code, proceed with selecting the desired products and go to the cart. On the checkout page, you will find a field where you can enter your gift voucher code or discount code. Enter it and click on "Apply" to see the amount of the voucher discounted from the order total.
Our VIP codes offer exclusive benefits, such as special discounts or early access to limited edition products. To use your VIP code, enter it in the appropriate field located on the checkout page. The benefits associated with the code will automatically be applied to your order.
If you have difficulty using a promotional code or gift voucher, first check that the code has been entered correctly and that it has not expired. Also make sure your order meets any code-specific conditions. If the problem persists, please contact our customer service for assistance, providing the code you are trying to use.
Generally, gift vouchers can be used with other promotions, but discount codes cannot always be combined with other offers. We recommend that you read the specific terms and conditions of each promotion for further details. If you have any doubts, our customer service will be happy to assist you.